Banfield Pet Hospital

Banfield Pet Hospital is a small-animal veterinary clinic in Reno, Nevada, located at 5110 Mae Anne Ave. It treats dogs and cats. Recent feedback reflects both satisfaction with care and frustration with scheduling and staffing constraints.

Services

•Veterinary care for dogs and cats
•Dental-related services are mentioned in reviews, including dental exams and dental cleaning as part of a subscription plan
•Drop-off style appointments are described in reviews (pets left for several hours before pickup)

Pricing

No published pricing information is available.

People

A staff member named Alexandra is mentioned in a recent review.

Reviews

Google reviews show a 3.9/5 rating from 280 reviews. Recent comments include positive notes about helpful service and good care for dogs, alongside repeated concerns about being short-staffed, longer waits for appointments, and extended drop-off times. Other themes include frustration with dental scheduling and follow-through for subscription services, difficulty reaching a practice manager, and one complaint about a rude interaction with a staff member.

Reviews for Banfield Pet Hospital

Note: Showing the 5 most recent Google reviews out of 280 we track in total. Recent reviews may not be representative of overall sentiment.

Thomas Smith

1 month ago

Helped me with my dog!

Diana Bradbury

2 months ago

I've been a Banfield customer for about 10 years, but most of that was in Los Angeles. When I moved back home to Reno I was glad to be able to continue with the same system. Unfortunately the Reno Banfield leaves much to be desired. Every interaction I have had with staff has been great but it seems the corporate side has created scarcity, systems and rules that do not work in our favor. For my dog to see the vet I must leave him for many hours, usually dropping him off at 8 or so in the morning and not picking him up until afternoon. I miss the days of dropping my dog off for a few hours and having a one-on-one with the Dr afterwards but that doesn't seem to be how they do things. Most animals do not enjoy being at the vet for hours and hours, I did not have this problem with the office in Los Angeles. I was also passed over for dental cleaning even though it is included in my subscription. When I called to ask they couldn't give me any answers as to why I was never contacted but instead put on the bottom of the list. The person I talked to seemed confused as to why it happened as well. It seems if I am paying for a yearly dental exam then the office should have the capability to do the dental exams and not have an 8+ week wait, and then not get called at all. Also I am now receiving texts and alerts saying my dog is due for his exam when he just had one. The quality is going down and it seems the folks that work there don't have much control over the automated stuff. I have looked into other vets and will not be renewing my Banfield subscription next year.

Carlos Martinez

2 months ago

Frank T

2 months ago

They have provided good care to our dog.

Anna

2 months ago

The 2 Banfield in the area are short-staffed every time I call. I call and try and get my pet in and the soonest appointment they have is 2 weeks out. If staffing is such an issue, I don’t understand why you don’t close the other location and move everyone to the same location. Also I have tried speaking with the practice manager on numerous occasions and it seems they are never available. Update 4/24 Alexandra is very rude. She speaks over you and doesn’t seem to care what you have to say